We are happy to exchange an item or offer a credit to our online shop if you contact us AND return the item in the post within 7 days of receiving your order. If you are outside of this time frame we will not accept the returned items. Please wait for a reply and return shipping address before shipping back your order. Returned items must be sent with a tracking number.
All items must be returned in original condition, in original undamaged packaging, without signs of being worn.
Store Credits are valid for 6 months. If you need an extension please contact us before the expiry.
Due to the one of a kind & hand made nature of all of our jewels, all returns are subject to a 15% re-stocking fee. Postage costs will not be credited, and the customer is responsible for the additional postage costs of new/exchanged items.
We do not offer refunds once a purchase has been made, unless items arrive damaged or faulty. If this is the case please contact us within 3 days of receiving your purchase. If you'd like any additional information before purchasing, please don't hesitate to contact us.
If your jewels are in need of a repair, we may be able to repair in studio so please contact us with photos to discuss details.